Policies
Refund & Returns Policy
At Cilkyhair we take pride in providing premium Raw & Virgin Cambodian Hair, closures, frontals, bundles, and lace products. Due to the hygienic nature of our products, we maintain strict quality control standards.
Please read our policy carefully before placing an order.
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1. All Sales Policy
Because we sell human hair extensions and cosmetic adhesives, ALL SALES ARE FINAL unless the item meets the criteria listed below.
We do not offer refunds for:
• Buyer’s remorse
• Incorrect length, texture, or product selected
• Improper installation
• Used or altered products
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2. Returns & Exchanges (Hair Products)
We accept returns or exchanges ONLY if:
• The item is unused, unwashed, unaltered
• The hair has NOT been installed, brushed, combed, cut, dyed, or manipulated
• The zip ties, packaging, and tags remain intact
• You contact us within 48 hours of delivery
To Start a Return:
1. Email us
2. Include your order number
3. Include clear photos of the product in original packaging
If approved, the item must be shipped back within 3 business days.
Return shipping costs are the customer’s responsibility.
Once received and inspected, we will issue:
• An exchange
OR
• Store credit (if eligible)
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3. Refund Eligibility
Refunds are ONLY issued if:
• You received the wrong item
• Your product arrived defective or damaged
• The item is out of stock after purchase
Approved refunds will be processed back to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
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4. Lace Glue, Remover, Melting Spray & Wax Policy
Due to hygiene and safety regulations, the following items are NON-RETURNABLE and NON-REFUNDABLE once shipped:
• Lace Glue
• Lace Remover
• Melting Spray
• Wax Sticks
If your item arrives damaged or leaking, contact us within 24 hours of delivery with photos.
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5. Order Cancellations
Orders may only be canceled within 12 hours of purchase.
Once processing or shipping has begun, cancellations are not allowed.
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6. Shipping & Lost Packages
• We are not responsible for incorrect addresses entered at checkout.
• Once your order has shipped, we are not responsible for carrier delays.
• If a package is marked delivered but not received, please contact the shipping carrier directly.
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7. Chargebacks & Fraud Protection
We take fraudulent chargebacks seriously. By purchasing from us, you agree to our terms. Any disputes filed without contacting us first may result in being permanently banned from future purchases.
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8. Product Care Disclaimer
Raw & Virgin Cambodian hair requires proper maintenance. We are not responsible for issues resulting from:
• Lack of care
• Excessive heat damage
• Chemical processing
• Improper installation
We recommend professional installation.
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9. Contact Us
For any questions regarding your order, please contact: cmhairuk@gmail.com